Author Topic: Job Opening - IBM-BLR  (Read 358 times)

Offline KaBaLi

Job Opening - IBM-BLR
« on: June 07, 2018, 08:41:41 AM »
If any one interested for below job opening , don’t hesitate to pvt me with your email address  & Name , I can refer you

Kindly forward it to your friends . It will be very useful for them !!

Technical Support Hiring @ Bangalore - EGL D block 7th, 8th & 9th June

drive on the 7th, 8th & 9th of June between 11:00 and 16:00 at the below location

IBM India Private Limited
D block - Embassy Golf Links
Koramangala Intermediate Ring Road
Bangalore - 560071
Contact - Chetan Ramesh

Technical Support Associate
Bangalore, India : 152208BR

As a Technical Support Associate you would be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & Asia-Pac.

Roles & Responsibilities :-

To handle inbound calls / emails / chats regarding technical issues for end users -
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem on timely basis

Skills required :-
Proven communication skills
Knowledge in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Probing skills, as relevant to the issue and level of the caller.
Open to work in shifts
Ability to identify opportunity & implement process improvements
Ability to meet a set of defined account agent productivity measurement

Shifts :-
The Candidate would be required to work in a 24x7 environment and the shifts can vary depending on geographies supported

Eligibility criterion :-
0-2 years of relevant Technical experience