Author Topic: Customer Service (International), Technical Support / Helpdesk  (Read 1169 times)

Offline நித்யா

Customer Service (International), Technical Support / Helpdesk
« on: September 22, 2014, 04:00:01 PM »
Job Description
Salary
Rs 1.0 - 4.5 Lakh / Yr
Functional Area
Customer Service (International), Technical Support / Helpdesk
Industry
IT - Software
Skills
Fresher Jobs
 
 
Mega Walk-In Interview @sparkling Elite on 20-Sep
 
We have opening in IT-Networking, IT-Software, Non-voice process, International Voice process and Business Development and Business Analyst
 
1) Designation: Associate Graduate Engineer Trainee (Behalf of HCL)
 
Vacancy: 50
 
Stipend: INR 7000 per Month during the On the Job Training (OJT)
 
Location: Chennai, Bangalore and Hyderabad
 
Salary: Annual CTC of INR 2 Lacs per annum & an additional annual variable performance bonus of INR 15 thousand; to be increased substantially on Probation Confirmation
 
Eligibility: BE/ BTech (CS, IT, ECE, EEE) with an Aggregate of min 60% and above from Class X on-wards.
 
Skills Required: Database-SQL, Backup-Symantec, Windows, Unix-Linux
 
2) Business Executive (Female) - 5 Openings
0 to 1 Year Experience, With Good Communication Skills.
CTC : 8000 to 9000 + Incentives
3) Senior Business Executive Executive - 3 Openings
1 - 3 years Experience, With Good Communication Skills
CTC : 10000 to 15000 + Incentives
4) Team Leader - Business Executive - 3 Openings
4 to 6 years Exp, With Excellent Communication Skills
CTC: 15000 to 21000 + Incentives
5) Business Executive - DIRECT SALES: (Male)
If the candidate is having experience in Space Selling / Advertisement Sales added advantage.
Business Executive / Senior Business Executive (10 positions) - UG/ PG FRESHERS WITH TWO WHEELER IS MUST.
Salary : 9,000 to 16,000 + Petrol Allowance + Incentives
• 0 to 4 Experience in Sales and Marketing Preferred.
• Two Wheeler is Must
• Good team player and should meet or exceed team goals
• Work collaboratively and efficaciously as a team member
• Respond to and follow up sales enquiries by personal visits
• Ability to complete tasks in the expected time frame
6) Asst. Sales Manager / Assistant Branch Manager / Branch Manager: (7 Openings)
Salary : 18,000 to Rs. 28, 000 + Petrol Allowance + Incentives
• Degree/MBA with 7-10 years of sales experience in the marketing industry
• Two Wheeler is Must
• Successful background in Sales and Marketing
• Extensive experience in all aspects of developing and maintaining marketing strategies
to meet organizational objectives.
• Respond to and follow up sales enquiries by personal visits.
• Monitor and report on activities and provide relevant management information.
• Must be able to adapt and operate effectively within new and challenging environments.
7) Position : Energy Advisor
Vacancy: 20
Desired Candidate Profile:
1.Good communication skills.
2.Pleasing and convincing personality.
3.Passion towards outbound process.
4.Positive attitude to grow in a BPO industry.
5.0-3 experience.
6.Any educational background eligible.
Job Description:
Responsible for handling calls, solving customer queries.
Advising people of US on the right utility partner, thus enable them to save money.
Building rapport with customers and retain them by providing quality service.
Updating customers on latest information about the products & services.
Work Timings:
US shift. During week day’s 9:00 pm to 6:30 am.
Weekend off.
And door step drop facility is provided.
Provided Training for Freshers:
15 days training session will be conducted from the date of joining. This includes soft skills and process training.
CTC: Best in the Industry. Also Appraisal’s done twice in a year.
Incentives: Attractive Incentives. (Incentives are provided for Attendance, on achieving targets at various levels)
Advantages:
 • No rotation and extension of shifts
 • Stable campaign
 • Growth opportunities: IJP (Internal Job Posting).
 • Door step drop facility
 • Providing Food for all candidates with free of cost.
8) Job Description (Job Code: ISTSSPE01) :- (Inbound Sales & Tech Support)
Vacancy: 25
• Should possess a good communication skills in-order to understand and troubleshoot the queries of an US Customer
• Should possess good work ethics and excellent interpersonal skills
• Candidates with minimum of 6 months experience in international customer support calling is preferred
• Reporting to Team Manager with any updates , creative suggestions and any guidelines
• Any graduate can apply as we value skills more than educational qualification
• Flexible to work in night shifts - 9PM to 6AM, UK shifts also preferable.
9) Job Description (Job Code: TSESPE02) :- (Tech Support Engineer)
Vacancy: 50
• Trouble shooting for Broadband related issues
• Setting up wireless connection on Laptops and Desktops.
• Connectivity issues with ops Modem, Routers, Hubs and Switches.
• Dealing with network connectivity – LAN , WAN and MAN
• Checking the exchange line issues / outages / Fixing appointment with the technician at UK.
• Skill set required:
Note 1: Excellent Communication Skills with neutral accent
Note 2: Immediate joinees are preferred
Note 3: Willing to Work in Night/rotational Shifts
Note 4: Basic knowledge about networking concepts for trouble shooting for broadband related issues.
• Other Benefits include:
Note 1: Doorstep Pick-up and Drop available
Note 2: Shifts: Rotational Shift-UK Timings 5 days working
Note 3: Performance Appraisal - Twice a year Opportunity to do MBA while working
Note 4: Career Progression Programs
Note 5: Incentive during training period
10) Non-Voice Process

Vacancy: 50
• Essential Qualifications: Graduate in any discipline .
• Experience: Minimum of 0 to 1 years experience.
• Work Schedule: Ability to work flexible schedule during day, night
• Preferred only male candidates with good typing skills.
Contact:
Mr. Karthick,
HR Recruiter,
9087628844
9789015839
8754106202
9597593386
9003028079
 
Venue:
Sparking Elite
No, 15/4, II Floor, Haddows Lane,
Haddows Road, Nungambakkam,
Chennai - 06
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« Last Edit: September 22, 2014, 04:54:07 PM by MysteRy »